Payment and Refund Policy

Last updated: 24 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of course programming services offered through celebhypezo. These services include access to online programming courses, coding tutorials, project-based learning modules, and related digital educational content. The policy covers individual course enrolments, subscription-based access to multiple courses, and any bundled programming education packages. It governs transactions made by customers located in Singapore and elsewhere, provided the services are accessed via our platform.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in Singapore Dollars (SGD) as the base currency. Where applicable, prices may also be shown in other currencies for convenience, but the final charge will be converted at the prevailing exchange rate at the time of payment. Prices include Goods and Services Tax (GST) at the prevailing rate in Singapore. Additional charges may apply for premium add-ons, certification fees, or extended access periods, and these will be clearly indicated before checkout. No hidden fees are charged beyond what is disclosed at the point of purchase.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayNow, bank transfers, and other secure payment gateways commonly used in Singapore. Payment is authorised immediately upon submission of the order. All transactions are processed through secure, PCI-DSS compliant providers to protect card details and personal information. Authorisation holds may appear on statements until the transaction is completed or cancelled.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, customers receive an order confirmation email detailing the purchased courses, access instructions, and terms. A binding contract is formed when we send this confirmation. Access to the course content is granted immediately or within the timeframe specified in the confirmation, subject to availability of digital resources.

Cancellation Rights and Applicable Cancellation Periods

Customers may cancel an enrolment within seven days of purchase provided no substantial course content has been accessed. Cancellations must be requested in writing. After this period, or once significant progress has been made, cancellation is not permitted except in cases of demonstrated technical issues or service failure on our part.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only for courses that have not been substantially accessed and within the seven-day window. Non-refundable items include completed courses, certification fees, promotional bundles, and any content downloaded or viewed beyond introductory modules. Subscriptions are non-refundable for partial periods once activated.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us via the form on our Contacts page or email [email protected]. Provide your order number, full name, contact details, and a clear statement of the reason for the request. Include proof of purchase and any relevant screenshots showing limited access. Requests are acknowledged within two business days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Our team reviews each request against the eligibility criteria within five business days. You will be notified by email of approval or rejection, with reasons provided for any denial. Approved refunds are processed promptly; rejected requests may be appealed once with additional supporting information.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing typically takes five to ten business days, though bank processing may extend this to fourteen days. You will receive confirmation once the refund has been initiated. For credit cards, the credit appears on the next statement.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course content is non-returnable once accessed. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may exclude refunds. Early termination of services may incur pro-rated charges where permitted by law.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within seven days to maintain enrolment. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks are treated as cancellations and may result in loss of access. Suspected fraudulent activity leads to immediate account suspension pending verification, with refunds handled according to evidence.

Mandatory Consumer Rights in Singapore That the Policy Cannot Exclude

Nothing in this policy excludes or limits rights under the Consumer Protection (Fair Trading) Act or other applicable Singapore legislation. Customers retain the right to seek remedies for misleading conduct or defective services through the Small Claims Tribunal or other appropriate channels.

Contact Route, Policy Changes, and Last-Updated Date

For questions, use the contact form on our Contacts page or reach [email protected] and +65 9193 8589. This policy may be updated periodically; changes take effect upon posting with a new date. The current version is dated 24 September 2026. 199B Thomson Road, Goldhill Centre, Singapore 307636 serves as our registered office for formal notices.